Heather Crombie

Summary

I love making computers and devices easy to use for all ages & capabilities. I have extensive experience in UX research and design. From AOL Inc., to Marriot.com, to k12.com, my 20+ year career in education, eCommerce, games, and online booking demonstrates a passion for research-based design that fully meets the needs of both business and users. Whether leading teams or as an individual contributor, I'm flexible in getting the job done.

My Approach

I promote & facilitate the design thinking process with my teams and stakeholders.

Good UX begins with:
- Partnering with stakeholders
- Discovery research to understand user & business goals.
- Rapid iterative prototyping
- Research throughout the PLC
Compromises are addressed through phased releases.
My approach relies on:
- Multi-disciplinary teams collaborating
- Across various stages
- Clearly stated end goals for the teams

Skills

I design & conduct the following research methods:

remote Usability testing with UserZoom & User Testing.com
RITE Usability testing in Agile Process
Quant & qual surveys with Qualtrics & XM Directory
Lab & field studies
Discovery user interviews & Co-design sessions via Zoom UserZoom
A/B Testing (quant & qual)
Strategic integration of findings across multiple features.

Operationally I've developed & managed

Research & recruitment protocols
Panel development & management
Honorarium rewards & research waivers
Budgets,SOW and Vendor onboarding
Employee onboarding, off-boarding, coaching, performance reviews
Team growth and career mentoring

Heather Crombie

Summary

My Approach

Skills

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